Led by the Director General of the Foreign Service and Director for Global Talent Management (GTM), GTM carries out recruitment and examination for the Foreign Service. GTM develops and administers personnel policies and procedures of the Department, including assignments, career development, employee relations and retirement programs for both Foreign and Civil Service. GTM also coordinates the Department’s student employment programs, including the U.S. Department of State Student Internship Program and Pathways Internships. GTM publishes the Department’s monthly magazine for employees worldwide.

  • Office of the Director General (GTM/DGHR): supports the DG in accomplishing the mission of the Bureau of Global Talent Management. The Bureau of Global Talent Management (GTM) has the critical responsibility of hiring, developing, assigning, and supporting the Department of State’s greatest assets—our people. The Bureau of Global Talent Management works to provide the Department of State with fast, fair, transparent, and compassionate service, and continually strives to serve the Department better.
  • Office of Policy Coordination (GTM/PC): supports the Director General on bureau-wide issues and initiatives, serving as incubator, initiator, coordinator, and facilitator for HR policies. The staff works directly with the GTM Front Office to identify problems, brainstorm new policy initiatives, prepare for high-level decision making, and manage bureau-wide and department- wide human resources policies from inception to implementation.
  • Executive Office (GTM/EX): serves as the corporate face to a worldwide human resources management effort, providing continuous support to GTM for budget execution and formulation, travel, general services, personnel, training, internal systems, and priority GTM projects.
  • Career Development and Assignments (GTM/CDA): responsible for counseling and assigning over 12,556 Foreign Service generalists and specialists as well as non-FS personnel serving in FS positions overseas.
  • Office of Civil Service Talent Management (GTM/CSTM): primary functions and activities are staffing, career development, performance management, executive resources management, position classification, policy development, and merit systems oversight.
  • Office of Employee Relations (GTM/ER): promotes the effective use of Department human resources by developing, implementing and promoting quality of life policy and programs, maintaining human resources regulations, administering the discipline process, and communicating to employees on the work of Department people and programs.
  • Family Liaison Office (GTM/FLO): delivers services in the areas of the Community Liaison Office Program, Family Member Employment, Crisis Management, Support for Unaccompanied Tours, Education and Youth Services, and Expeditious Naturalization Support through online and in-office resources, training opportunities, planning seminars, presentations, publications, and the Community Liaison Office (CLO) program at our overseas posts.
  • Grievance Staff (GTM/G): investigates grievances and prepares recommendations, in the form of decision letters and settlement agreements, for the signature of the Deputy Assistant Secretary for GTM, for the resolution of grievances submitted under the Foreign Service Grievance System, the Civil Service Administrative Grievance System and the American Federation of Government Employees.
  • Human Resources Service Provider (GTM/HRSP): works strategically with the Global Talent Management community in identifying and responding to its changing needs. GTM/HRSP provides leadership and guidance in the development, implementation, and equitable administration of policies and procedures, thus promoting a positive work environment.
  • Human Resources Talent Services (GTM/TS): develops, coordinates, and administers the policies and procedures required to establish an integrated human resources tiered service delivery system for the Department. The system focuses on four interrelated tiers of service— online self-service tools, the GTM Service Center, Bureau GTM Service Providers, and the Bureau of Global Talent Management Corporate Office. It builds on existing GTM resources to strengthen and integrate human resources across the Department to better serve employees, enhance support to managers, and more efficiently use increasingly scarce HR resources.
  • Office of Casualty Assistance (GTM/OCA): provides administrative assistance and ongoing support following the death of a direct-hire U.S. citizen Department of State employee serving abroad or their family member, or of a Department of State employee in the United States.
  • Office of Overseas Employment (GTM/OE): formulates policies, regulations, systems and programs for the overseas employment of more than 56,000 Locally Employed Staff and family members serving the Department of State and other U.S. Government agencies at 170 U.S. Missions abroad.
  • Office of Performance Evaluation (GTM/PE): administers a Foreign Service performance evaluation system which fairly measures employee performance and potential, encourages honest feedback on employee performance and skills, distinguishes fairly between strong, average and weak performers, fosters tenure and promotion based on merit, rewards meritorious service, and separates employees who fail to meet standards.
  • Office of Talent Acquisition (GTM/TAC): GTM/TAC manages and coordinates the recruitment, examination, and selection and hiring of new Foreign Service human resources employees for the Department. Within GTM/TAC is the Office of Student Programs, which is responsible for managing pre-employment security, unpaid internship placements, fellowships, and orientations for all incoming unpaid students each season.
  • Office of Retirement (GTM/RET): administers the Foreign Service Retirement and Disability System and the Foreign Service Pension System for participants of the Department of State and other foreign affairs agencies. The office issues policies and regulations and operates automated systems to manage these programs. GTM/RET determines eligibility for benefits and authorizes payment, adjustment, and termination of benefits under these programs and counsels U.S. Foreign Service employees and their families about these programs.
  • Office of Organization and Talent Analytics (GTM/OTA): provides a number of services in the areas of resource management, workforce planning, classification policy and compensation policy. GTM/OTA provides overall leadership and coordination in the development and implementation of policies, plans, procedures, and standards for classification of Foreign Service positions domestically and abroad, and for senior Foreign Service positions worldwide.
  • State Magazine (GTM/SMG): The flagship monthly periodical of the U.S. Department of State, State Magazine provides a critical window into Department operations for employees, government leaders, members of the American public, and host-country nationals in the 170+ countries where American diplomats serve around the world. As the Department adapts to new challenges in the 21st century, State Magazine will be there every step of the way, documenting and reporting on the work of those who advance U.S. foreign policy objectives through diplomacy.