Passport Services is a division in the U.S. Department of State Bureau of Consular Affairs and is the key government agency responsible for serving the interests of U.S. citizens traveling internationally. With 27 passport agencies and two passport processing centers located throughout the United States, this group protects the integrity of the U.S. passport as proof of citizenship, and enhances border security.
Why I Serve
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What We Do
As a Passport Specialist, your role and responsibilities are significant to overall national security, citizenship, and border security. Whether you are helping U.S. citizens to maintain their passports, screening documents to ensure accuracy, or providing exceptional customer service, you can make a difference in someone’s life.
With career opportunities available throughout the United States, working for the U.S. Department of State does not mean you have to live a world away. Passport Specialists support all of life’s adventures, both big and small. Each day, you will have the chance to touch people’s lives as you work with students preparing to study abroad, families visiting distant relatives, professionals expanding their businesses’ reach, and individuals planning the vacation of a lifetime.You will use your customer service skills and strong sense of purpose to help Americans get passports in local offices throughout the nation.
Each passport is a new story, a new experience. Passport Specialists make personal connections with thousands of American citizens every year. You will help travelers get the documentation they need to visit the farthest reaches of the world. Working from local offices, you will have all the benefits of a career with the U.S. Department of State while being close to home.
Passport Specialists review applications for U.S. passports and decide whether to approve the application or not. Their job is to decide whether the applicant has sufficiently established U.S. citizenship, identity, and entitlement to a passport and to document a basis for a decision. Specifically, Passport Specialists:
- Receive and examine passport applications for completeness, signature, and affirmation of the truthfulness of statements contained in the application, verification of the identity of the applicant, and presence of required photographs and fees.
- Examine the evidence of citizenship submitted with the application to establish its authenticity and adequacy in relation to the requirements of law and the facts set forth in the application.
- Compose correspondence to applicants requesting additional documentation if necessary and explain the need for, and potential sources of, evidence to support claimed citizenship.
Where We Will Be Hiring
The U.S. Department of State hires Passport Specialists at its regional passport agencies throughout the United States:
- Hot Springs, AR
- Atlanta, GA
- Boston, MA
- Buffalo, NY
- Chicago, IL
- Aurora, CO
- Stamford, CT
- Dallas, TX
- Detroit, MI
- El Paso, TX
- Honolulu, HI
- Houston, TX
- Los Angeles, CA
- Miami, FL
- Minneapolis, MN
- Portsmouth, NH
- New Orleans, LA
- New York, NY
- Philadelphia, PA
- San Diego, CA
- San Francisco, CA
- San Juan, Puerto Rico
- Seattle, WA
- St. Albans, VT
- Washington, DC
- Tucson, AZ
Opportunities for temporary assignments at other locations domestically and abroad may be available.
Become A Passport Specialist
While being a U.S. citizen is a key requirement, along with a minimum of an undergraduate degree, a master’s is preferred, Passport Specialists must have the ability to learn complex regulations and standard operating procedures, and apply them to different situations. Exceptional attention to detail, a keen sense of judgment, and the capacity to make sound decisions are critical to the success of our Passport Specialists.
For details on when this position will be accepting applications, click below to sign-up for e-mail updates.
Key Requirements
• U.S. citizenship
• Résumé and supporting documents
• Incumbent will be subject to random drug testing
• One year probationary period, unless excepted by regulation
• Relocation expenses may be paid