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Information Management Specialist

VACANCY ANNOUNCEMENT
United States Department of State
An Equal Opportunity Employer
How to Apply

Announcement No: IMS-2016-0001
Position Title: Foreign Service Information Management Specialist - IMS
Open Period: 12/02/2105 – 12/15/2015
Series/Grade: FP – 2880 - 05
Salary: $43,812 - $64,339
Position Information: Permanent after tenure granted by a Foreign Service Specialist (FSS) Tenure Board
Promotion Potential: Senior Foreign Service
Duty Locations: MANY Vacancies Throughout the World, Washington, D.C.

Who May Apply

Must be a U.S. citizen. Potential applicants should read the entire announcement to ensure that they meet all of the requirements and understand a Foreign Service career.

Applicants may not reapply for one year after the previous application for the same positon.

If a State Department Suitability Review Panel denied suitability in the last two years, you may not apply (except Diplomatic Security Special Agent (SA) candidates whose denial was based solely on the unique requirements for SAs.)

Security Clearance

Top Secret

Supervisory Status

Yes

Job Summary

http://careers.state.gov/work/culture-of-leadership

The U.S. Department of State, our country’s lead foreign policy agency, provides a rich international experience whether at home or abroad, and opportunities to become responsible leaders.

Each day, our employees make a difference as they contribute to our global society and defend and advance our country’s interests and values. They work on the business of diplomacy and high priority issues that impact the safety, security, and prosperity of our world – human rights, environment, energy, food security, public health, and technology – all while experiencing a unique career.

Our talented workforce reflects and champions all of our strengths and diversity – personal, professional, and educational. We offer a workplace that values and rewards leadership, collaboration and innovation, and personal and professional development.

Foreign Service Information Management Specialists (IMS) are responsible for the Department’s Information Resource Management programs and information technology (IT) systems world-wide.

To find out more specifics about the qualifications required for an IMS, please click here for the IMS Career Track Quiz: http://careers.state.gov/work/foreign-service/specialist/career-track-quiz/ims

The Department of State is developing a rank-order list of eligible hires for a limited number of FSS vacancies based on the needs of the Department.

To learn more about the Department of State and a career as an FSS, please visit us at http://careers.state.gov/work/foreign-service/specialist/career-tracks

Key Requirements

  • Be a U.S. citizen and available for worldwide service.
  • Be able to obtain a Top Secret Security Clearance.
  • Be able to obtain an appropriate Foreign Service Medical Clearance.
  • Be able to obtain a favorable Suitability Review Panel determination.*
  • Be at least 20 yrs old and at least 21 yrs old to be appointed.
  • Be appointed prior to age 60 (preference eligible veterans excepted).**

Travel Required

An FSS generally spends the majority of his/her career assigned to our overseas missions and at times, lives away from family and/or in difficult or isolated conditions.

Selected applicants will be notified of an Oral Assessment (OA) requirement in Washington D.C. For the selected applicants, all travel and other expenses incurred in connection with the OA are the sole responsibility of the applicant.

Relocation Authorized

After completing orientation and initial training in Washington, D.C., an FSS usually is assigned to two overseas tours, each two years in length, directed by the Department. After the initial two tours, assignments will be for periods of 1 to 3 years overseas or in the U.S.

Major Duties

The duties of IMS vary according to the size of the post and the requirements of the specific diplomatic mission. At various times, at posts around the world or in domestic locations, the following are some examples of the types of duties and responsibilities an IMS is expected to perform:

  • Provide assistance to users of information management services (for example, by configuring and optimizing software).
  • Train users in the use of new software applications, providing guidance and assistance with new or amended IT-related policies and procedures.
  • Advise post staff on the use of social media technologies for mission outreach activities.
  • Set up, administer, and support software and hardware digital conferencing systems.
  • Manage Department of State knowledge bases.
  • Promote end-user involvement in technology and technical decision-making.
  • Promote the use of emerging technologies, and improve and support connectivity with U.S. government foreign affairs partner agencies.
  • Install, operate, and maintain new hardware and software applications.
  • Ensure that IT operations comply with Department of State and federal government operating and security policies and practices, and ensure that applicable management controls are implemented.
  • Administer, operate, and troubleshoot classified and unclassified telecommunications network equipment, including but not limited to, cryptographic equipment, multiplexers, modems, routers, switches, and satellite equipment.
  • Administer secure and non-secure telephone and wireless programs at embassies and consulates by installing new equipment, as well as maintaining and repairing existing equipment.
  • Install, test, maintain, and deploy various wireless and satellite emergency communications systems.
  • Administer classified and unclassified Diplomatic Pouch and Mail programs at overseas locations by providing appropriate supervision, reporting and oversight.
  • Monitor and implement security and management controls on Department of State automated information systems.
  • Support operations in the area of cyber security, contingency planning, disaster recovery, general security operations, and risk management.
  • Supervise teams of foreign national systems administrators, mailroom employees, telephone technicians, radio technicians, or switchboard operators.
  • Serve as part of the embassy or consulate management team.
  • Perform additional duties outside normal information resource management activities as determined by embassy or consulate management or as dictated by specific circumstances.

Some of the essential functions of the job have a physically demanding component. In the execution of the duties and tasks listed above, Information Management Specialists are required to:

  • Work in confined areas such as crawlspaces, attics, communication closets, and other confined spaces.
  • Work from heights to include rooftops, scaffolding, and climb extension ladders.
  • Move, handle, and lift heavy objects. For example: move desks to troubleshoot computer issues, move computers with or without carts, and move other equipment and tools.

All of these tasks are at times performed at construction sites with ambient noise and other environmental factors that are typical for such sites.

Qualifications Required

Specialized Experience (Experience must have been acquired within the last five years.)

Qualifying specialized experience must have been acquired within the periods specified in this announcement and must demonstrate the potential to perform in progressively more responsible positions in the information resource management field. An applicant's work experience will be evaluated for level of responsibility and length of experience.

Knowledge, Skills, and Abilities

  1. Knowledge of information technology, information security, problem and resolution tracking procedures, telecommunications, off-the-shelf software, radio and telephone systems, customer service techniques, and techniques in leveraging IT, to include social media, to satisfy business needs.
  2. Specialized skills in problem recognition, inductive reasoning, deductive reasoning, rule application, troubleshooting and problem solving, learning and keeping abreast of a rapidly changing field, translating business needs into technical solutions, customer service, self-management, stress tolerance, and simply stating technical concepts.
  3. General skill in reading comprehension, active learning, critical thinking, complex problem solving, troubleshooting, active listening, social perceptiveness, networking, speaking, attention to detail, instructing, persuading, writing, coordination, time management, operations analysis and monitoring, systems evaluation, equipment selection, installation, and maintenance.
  4. Other requirements include the ability to adapt to changing physical environments, work with differing levels of technology, cross-cultural awareness, world-wide availability, dependability, teamwork and cooperation, personal and professional integrity (ethics), tolerance for working overseas, travel and being on call, varying work environments, and living away from family.

Abilities and Other Requirements

  1. Ability to think logically and objectively, demonstrating resourcefulness and judgment.
  2. Ability to express oneself both orally and in writing.
  3. Ability to work and deal effectively with others; tact and the ability to obtain cooperation and confidence from supervisors and subordinates in performing official duties.
  4. Ability to work with minimum job supervision and a willingness to accept responsibility.
  5. Ability to read and interpret instructions relating to computer equipment, programs, and installation.
  6. Ability to install and repair various equipment in the applicant’s area of specialty.
  7. Ability to lift and maneuver equipment weighing up to 50 pounds.
  8. Ability to audibly monitor computer equipment for a faulty condition such as noise from a server or hard drive.

Superior oral and written communication skills: In order to perform the duties of a FSS, successful applicants must consistently meet a high standard for English, both written (overall structure as well as grammar, spelling and punctuation) and spoken (overall structure as well as delivery, clarity and succinctness).

Education Requirements

Bachelor’s degree or higher in an IT or IT-related major earned within the last two years.

Bachelor’s degree or higher in an IT or IT-related major, earned more than two years ago, and at least two years of professional IT experience in the past three years.

Bachelor’s degree or higher in any major, a minimum of two years of professional IT experience in the past three years, and one of the approved certifications listed here: http://careers.state.gov/downloads/files/irm-cert-list-ims

Associate’s degree or higher in IT major listed below, a minimum of two years of professional IT experience in the past three years and one of the approved certifications listed here: http://careers.state.gov/downloads/files/irm-cert-list-ims

High school diploma or equivalency, with:

One of the approved certifications listed on the site below, earned within the last five years, and four years of professional IT work experience. IMS Certifications listed in the link here: http://careers.state.gov/downloads/files/irm-cert-list-ims

or U.S. military IT-related training and a minimum of two years of IT work experience earned within the past seven years. You must provide your DD-214 or military training report with your application. If only a DD-214 is submitted, it must clearly show one of the Military Occupational Specialties (MOS) listed here: http://careers.state.gov/downloads/files/irm-mos-list-ims

Definitions

IT or IT-related college or university degrees must be in Computer Science, IT Management, Telecommunications Management, Information Systems, Information Security, Data Processing, Electrical Engineering, Electrical Engineering Technology, Electronics Engineering, Electronics Engineering Technology, Information Science, or other IT-related fields.

Military IT training or courses from a U.S. military facility must be directly related to Computer Science, Information Technology Management, Telecommunications Management, Information Systems, Information Security, Data Processing, Electrical Engineering, Electrical Engineering Technology, Electronics Engineering, Electronics Engineering Technology, Library Science or other IT-related fields.

Evaluation

Candidates will be evaluated on their total background including experience, education, awards, training, and self-development as it relates to the position. Selection for this position will be made only from among candidates possessing the best qualifications. Part-time work experience will be prorated.

To preview application questions, please visit: https://jobs.mgsapps.monster.com/dos/vacancy/previewVacancyQuestions.hms?orgId=1&jnum=96726

Benefits

For more information on FSS Benefits, please click here: http://careers.state.gov/work/benefits/fss

Additional Benefits

Health and medical coverage, federal retirement benefits, paid leave, and an unprecedented chance to see the world and experience different cultures. Overseas benefits include tax-free housing overseas and tax-free education allowance for dependent children between K-12 overseas.

Since technology changes constantly, frequent training is part of the Information Management Specialist's career through the Department’s School of Applied Information Technology (SAIT). IMS are also sent to outside vendor training institutions. Developmental and specific technology courses are taken in preparation for new assignments.

For information on FS Salary, please visit https://careers.state.gov/faqs/faqs-wiki/foreign-service-salary-matching-pay-tables-danger-pay-overseas-moving-expenses-and-taxes.

Other Information

*The Department of State Suitability Review Panel and standards are defined in Chapter 3 of the Foreign Affairs Manual. For more information please visit: http://www.state.gov/m/a/dir/regs/fam

**For more information about Veteran’s Preference and how it is applied in the FSS Selection Process, please visit: http://careers.state.gov/faqs/faqs-wiki/are-veterans-given-hiring-preference-

No applicant will be considered who has previously been separated from the Foreign Service under sections §607, §608, §610 or §611 of the Foreign Service Act of 1980, as amended, or who resigned or retired in lieu of separation under these provisions. In addition, no applicant will be considered who has previously been separated for failure to receive a career appointment under section §306 of the Foreign Service Act of 1980, as amended, or who resigned or retired in lieu thereof.

An FSS separated for failure to receive a career appointment under section 306 may not re-apply to be an FSS in the same skill code, but may apply for another skill code (or to be a Foreign Service Generalist).

Executive Branch agencies are barred by 5 US Code 3303 as amended from accepting or considering prohibited political recommendations and are required to return any prohibited political recommendations to sender. In addition, as mandated by 5 US Code 3110, relatives of federal employees cannot be granted preference in competing for these employment opportunities.

It is the policy of the Federal Government to treat all of its employees with dignity and respect and to provide a workplace that is free from discrimination whether discrimination is based on race, color, religion, sex (including gender identity or pregnancy), national origin, disability, political affiliation, marital status, membership in an employee organization, age, sexual orientation, or other non-merit factors.

The Department of State provides reasonable accommodation to applicants with disabilities. Applicants requiring reasonable accommodations for any part of the application or hiring process should so advise the Department at ReasonableAccommodations@state.gov , within one week of receiving their invitation to the oral assessment. Decisions for granting reasonable accommodations are made on a case-by-case basis.

How to Apply

We are not currently accepting applications for this position.

View the previous vacancy announcement at USAJOBS.

Steps to Apply:

  1. Register on USAJOBS at www.usajobs.gov.
  2. Create an online federal resume. Your online resume may be typed or you may cut and paste an existing resume into the space provided. Your resume must include your work history for the last 10 years or since completing formal education, whichever is the shorter period.
  3. From the announcement, select the Apply Online button. This button will transfer you to Gateway to State.
    • Follow the instructions at Gateway to State and answer self-assessment questions for the specific job to which you are applying, complete the required Essays and Statement of Interest in the online application.
    • Your application is automatically saved as you proceed through it. You may interrupt your application process and return to it until you submit it.
  4. As specified in the announcement, upload or fax required or supporting materials.
    • For those uploading or faxing documents, multiple pages must be sent as a single document. Only the most recently uploaded documents will attach to your application and will replace previously uploaded documents.
    • If faxing, you will be prompted to print out a fax coversheet once you have successfully completed your application. It is essential that you use this coversheet for all faxes, because it is bar-coded to link your fax to your application.
  5. Complete, review, and submit.
    • After you complete and submit the above including attaching all required documents, this becomes your online application and will be used to evaluate your qualifications for this career.
    • You have until 11:59 p.m. Eastern Time on the closing date of this announcement to complete the application process and successfully upload or fax any required documentation outlined in this announcement.
    • Application packages must be complete and received by the closing date to be considered. There are no exceptions.
    • You should submit your application early, and may make changes as often as needed, up until the closing date of the announcement. We strongly recommended that you go back into your application and verify that your documents are attached. Due to the volume of applications, fax lines can become jammed and documents may not successfully attach to your application on the final days/hours of the announcement.

If you are having technical difficulty with the application process, please contact the Help Desk by calling 1-866-656-6830 or by emailing mgshelp@monster.com. The Help Desk is available Monday through Friday from 7am to 7pm Eastern Time.

For more information on the FSS hiring processes, please visit our FAQs at http://careers.state.gov/faqs. If you have any questions regarding FS careers, please visit our Careers.State.Gov site and post your question(s) on the appropriate Forum in the Connect section: http://careers.state.gov/connect/forums

Required Documents

It is the responsibility of the applicant to ensure all required documents are uploaded and the application is fully completed before the closing deadline of this announcement. Any missing required documents or incomplete applications will result in your application not being considered further.

  1. Completed online application which contains the completed required Accomplishments Questionnaire and Statement of Interest.
  2. Transcripts or other educational documents as stated in the Educational Requirements section.
    • Official or unofficial transcripts may be submitted for the application process. It is essential that your transcript include your name, the school’s name, the degree and date awarded. A transcript missing any of the key elements above will not pass the minimum qualifications and your candidacy will be ended.
    • Copies of diplomas may not be submitted in lieu of transcripts for education above high school level.
  3. Additional required documents such as certifications or professional licenses as stated in the Qualifications Required section.
  4. If claiming a 5 pt. veteran's preference, you must submit a copy of your DD-214. If claiming a 10 pt. veteran’s preference, you must submit your VA letter and SF-15, in addition to your DD-214.

Accomplishments Questionnaire

The required questions provide an opportunity to describe examples and accomplishments from your education, life, and/or work experience that demonstrate your qualifications for becoming an FSS. Examples can be drawn from any part of your professional or personal experience. The information you give may be used in your oral assessment should you be invited and is an important factor in the competitive evaluation of applicants. Responses are limited to 300 words or fewer (maximum length 2,000 characters) for each item. You should compose your replies carefully, as one of the skills necessary to succeed as an FSS is the ability to write clearly and concisely. These items must be completed in the online application, not as attachment.

  1. Practical Problem Solving: Using your knowledge of PCs, local area networks, and software, give what you consider to be the best example of a situation where you found an innovative solution to a practical problem. Indicate the nature of the problem, who was affected by the problem, and in what way, and the results or benefits of your solution.
  2. Organizing Your Own Work: Give an example of a situation that shows your ability to think logically, analyze problems, communicate with others, and apply sound judgment; particularly where you had to meet tight deadlines or work long hours. Indicate the complexity of the task you were organizing and the consequences if you had failed to meet your deadline.
  3. Withstanding the Rigors of Overseas Life: What cross-cultural experiences have you had, either in the United States or abroad, which suggests you could handle the difficulties of overseas life? In addition, list any experience of living, working, or traveling abroad and any evidence of aptitude in foreign languages.

Statement of Interest

Required narrative Statement of Interest not to exceed 5,000 characters, which discusses your:

  • Motivation for joining the Foreign Service,
  • Comments about your work experience, and
  • Experience living or working in a multicultural environment, overseas or in U.S.

The Statement of Interest must be completed inside the online application, not as an attachment.

Agency Contact Info

Email: IMSVacancyInfo@state.gov

Agency Information:

U.S. Department of State
2201 C St NW, Washington, D.C. 20520
Fax: 000-000-0000

What to Expect Next

Once submitted, your application status on USAJobs will change from “received” to “referred to hiring agency only” after the close of the announcement. After the announcement’s closing date, all “referred” applicants will be notified via e-mail from the U.S. Department of State of the status of their applications.

Please note that the “referred” status on USAJobs will not be updated throughout the entire evaluation process. Due to the high volume of applications, we ask all applicants to remain patient and await communication. It is not uncommon for several months to pass before you are informed of the results of your applications.

We recommend adding the Department of State (@state.gov) as an approved sender.

For more information, please visit http://careers.state.gov/work/foreign-service/specialist/selection-process

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